Labour Codes: #6 Helpline and Facilitation Centres under Labour Codes – Unorganised, Gig and Platform Workers
For the first time, under the Code on Social Security, 2020, the Government of India has envisioned to create dedicated helpline and facilitation centres, accessible through the e-Shram Portal to ensure registration and enrolment of unorganised, gig, and platform workers’ in social security schemes.
Key Provisions:
1. Purpose: These centres aim to provide awareness, registration assistance, grievance redressal, and facilitation of social security schemes
for workers in the unorganised sector.
2. Implementation: The Central and State Governments are responsible for setting up these centres.
3. Services Provided:
- Guidance on registration under the e-Shram portal and other schemes.
- Assistance in filing claims under social security schemes.
- Addressing grievances related to non-receipt of benefits.
4. Role of Aggregators and Employers: They may be required to assist workers in accessing these services and ensure compliance with welfare
measures.
These centres play a crucial role in bridging the awareness and accessibility gap, ensuring that unorganised, gig, and platform workers can effectively claim their entitlements.
How Helpline and Facilitation Centres Benefit Businesses
- Compliance Support – Helps businesses understand and fulfil obligations related to gig, platform, and unorganised workers.
- Workforce Formalisation – Encourages worker registration under eShram, reducing legal risks.
- Reduced Administrative Burden – Assists in grievance redressal, reducing direct employer intervention.
- Increased Access to Social Security – Leading to a more stable workforce.
- Government Collaboration – Helps businesses align with labour welfare initiatives, enhancing corporate reputation.
- Secure & Confidential – Encrypted, consent-based data sharing ensures worker information safety.
- Transparent Ecosystem – Integration with e-Shram enhances security and simplifies compliance for businesses.